Baldwins Business Travel Management

 

Your Travel is Our Business

                               Call our team now on 01892 515900

 


BBTM (Baldwins Business Travel Management) are a leading independent travel management company based in the UK providing a wide range of bespoke business travel services to our diverse client base.

A division of Baldwins Travel Group  (established in 1895) BBTM is based at our Head office in Tunbridge Wells.Our company portfolio continues to expand and also currently comprises 8 retail travel stores across the South East.

BBTM continue to build on the success of our client relationships which we have been nurturing for over 40 years.

We are a muliti award winning Travel Management Company and can proudly boast a range of awards including “Travel Agent of the Year – London and the South East” for 10 consecutive years between 2007 and 2016. In addition, we have been bestowed the prestigious 2016 “National Travel Agent of the Year” award. Working with BBTM guarantees you a first class experience.

As a long0 term member of the Advantage Focus Partnership (A consortium of independent travel agents) BBTM has access to over 10 million airfare combinations as well as competitive fares with hotel groups and car hire companies. The combined buying power of the consortium enables BBTM to compete with the top Travel Management Companies in the UK both on and offline, saving you time and money on every transaction.

Our success is our people; dedicated and experienced business travel consultants, committed to providing the highest level of service to our clients. On average, our consultants have at least 20 years experience within the industry. With ongoing training in technology and trends within the industry, they provide our clients with the most relevant bespoke business travel solution for their needs.

Our Testimonials

Having worked with Baldwins for many years, I can confidently say that they provide a very efficient, cost effective and personable service. Paul constantly goes the extra mile and provides us with several options to suit the traveller and budget set for the trip. They offer great flexibility and always accommodate requests at short notice – no matter how complex or particular.

Due to the level of service received for business travel, I have also used Baldwins for my personal travel. It’s such a relief to have all parts of a trip looked after and to know that should there be any issues, Baldwins will always be available to assist.

Travel Buyer – Invicta Food Group Ltd

We have been using Baldwins Travel for our travel services for several years and have found every aspect of their service to be exemplary.

We’ve found Grant and his team to be extremely helpful, despite the number of times our requirements can change.  Nothing is a problem to them and they are a credit to Baldwins.

We are delighted with the service we receive from Baldwins Travel, which ranges from general information to bookings and can highly recommend their services.

Travel Buyer – Intertoll

“I am a frequent business traveller and have used the services of Baldwins Business Travel for the past 20 years. My business was initially established in the Tunbridge Wells area in the early 90’s and very soon rapidly expanded both nationally and internationally. During this period, I lived in Yorkshire for a while and later on in Germany.  Throughout this time, despite having the obvious opportunity to work with more local agents,   I preferred and continued to favour Baldwins Business Travel  to look after my  travel itineraries.  Quite simply, this is down to one reason:  exemplary service.  My often complicated and changing requirements are always handled efficiently, professionally and courteously. Moreover, the people I deal with did not change during that period. Such continuity and loyalty of staff is rare to find these days.  Dealing with the same people who understand my needs and requirements is a major reason behind my own customer loyalty. “

VP General Manager BU 1 loop

With as many Travel Management Companies in the world as there are business travellers these days, we know finding the right one can be a tough job. We try to make life easy for our clients here at BBTM. Our ethos is service and simplicity. We want you to carry on doing what you do best while we do the same at our end. Here is the formula that seems to have worked pretty well over the last 40 years:

BBTM People + BBTM Services + BBTM Technology = Successful Travel Solution

We said it was simple!

Our coveted team of knowledgeable and dedicated travel consultants boast a wealth of experience within the industry – an average of over 20 years experience per consultant. There are few situations that they haven’t seen or had experience of between them. Complicated travel itineraries, complex ground arrangements or a simple flight and hotel – they know what they’re doing and they just do it – with maximum efficiency and minimal fuss.

We appreciate all client requirements are different which is why each solution is tailored to your needs, (not forgetting our beady eye on the numbers at all times!) Whether you are an experienced traveller with particular needs or new to business travel and need a helping hand, we’re confident our on and offline services will cover it.

Account Management

Whether your business is established or growing, you will have your own dedicated Account Manager to take care of all your business travel requirements. One call to them and they will take the most complex or straightforward of itineraries and find the simplest, most cost-effective solution for you.

Your Account Manager at BBTM, isn’t just another rep. They are a valuable part of your team and they work for you and for your business.

This means that they get to know you, know your company, and understand how you work and what’s really important to you.

Your Account Manager at BBTM is there to make your life a whole lot easier, so don’t be afraid to call them and ask the unimaginable – it may just be possible! Click here to find out about opening an account.

Flights, Hotels, Rail, Car Hire

All these elements of travel seem pretty standard. We’re not about to dress them up and make them sound fancy. Of course we offer them all but there’s nothing standard about the way we offer them. We’re fortunate to have such immense experience within the BBTM team (have we mentioned this once or twice before? Apologies, we’re just very, very proud of it!) and it is the relationships that our team at BBTM have developed over many years with suppliers that means you get the very best solution from the very best people.

Travel Policy Monitoring & Management reports

Policies and reports are critical in this day and age and if done properly will help to keep you several steps ahead both in business and financial terms. Most companies offer reports and travel policies and we’re one of them. If you know what you want and how you want it, that’s great, just let us know and we’ll provide it when you want it.

Conversely, if you need a bit of help, just ask us and we will sit down with you and help to work it through with you. We have a fair amount of experience in these matters and our team will help to create a Travel Policy and useful Management Reports that are tailor-made to fit your needs. We don’t send irrelevant monthly downloads. At BBTM, we’re here to help.

Eurostar & Continental Rail reservations

From local routes to global rail networks BBTM consultants will tailor your travel itinerary to maximise your journey efficiency. We can do this at the click of a mouse, or maybe two. Simple.

Ferry and Eurotunnel reservations

We have the technology to circumnavigate the many options available to ensure that a business trip by ferry is as straightforward as it is via the Eurotunnel. Leave your requests at our door and we will do the rest for you.

Chauffeur Car Service

When time is critical and you need a little more of it, there’s nothing like having someone else to take the wheel for you. We only work with reliable firms. The chauffeurs we use appreciate you may not be in the mood to talk through last night’s football results or discuss the price of fish – although they may well have a view on such issues. They will however, turn up on time, take their lead from you and ensure you have a comfortable journey in a premium car to start or end your trip – or indeed ferry you from location to location if required.

Airport Parking and ground transportation

Once we have organised your trip itinerary, we’ll do all the other bits that make a difference. It’s all in the detail and one less thing for you to worry about. Our aim is to ensure that all you have to think about is the trip – we’ll have everything else covered.

Specialist Group Travel Department

Whether it’s a trade mission, a convention, a team building trip or other, we do it all at BBTM HQ. It may mean a few more passenger details and specific requirements but our knowledgeable team will guide you through to your destination with ease. You’ll just need to make sure everyone turns up on time. Or, we could even do that for you by booking your taxis to the airport from home or booking an airport hotel with an alarm call – anything is possible!

SPECIALIST MEETINGS & INCENTIVES

If you want to reward your team with an incentive trip to remember or wow a group of clients at a far flung destination, our specialist meetings and incentives unit knows just how to turn it up a notch. Let your mind run riot with the combination of possibilities and we will make it simple, hassle free and more importantly, possible!

TRAVEL INSURANCE

Many companies have travel insurance for their employees, so it’s worth checking if that’s the case before you travel. Don’t panic if not, as we can very easily organise that for you too.

VISA MANAGEMENT

A new country, a new client, a new trip? Our contacts are on standby to ensure you have the right information at the time of booking.

FOREIGN CURRENCY

A little known fact, but one worth knowing is that here at BBTM, we can organise any denomination of up to £10,000 in one transaction at very short notice (this should cover most overnight trips). Our rates are extremely competitive on the high street and many larger providers cannot beat ours – call us for our latest rates on 01892 506416

EMERGENCY CONTACT SERVICE

In an ideal world, most people like to think and hope that everything will run smoothly for their trip. 99% of the time it does, without bother. However, some things are beyond our control, for example the appearance of a rogue volcanic dust cloud when you’re on your way home from a gruelling, month-long, overseas mission and your plane is delayed – who are you going to call..? Well, if you made the booking online there won’t be anyone at the end of a phone who can help you out. But, if you’ve booked through BBTM, the more useful option in that situation is a quick call to our Emergency Contact Service who will get you out of your current scrape, with very little bother. You know where we are…

We appreciate all client requirements are different which is why each solution is tailored to your needs, (not forgetting our beady eye on the numbers at all times!) Whether you are an experienced traveller with particular needs or new to business travel and need a helping hand, we’re confident our on and offline services will cover it.

Account Management

Whether your business is established or growing, you will have your own dedicated Account Manager to take care of all your business travel requirements. One call to them and they will take the most complex or straightforward of itineraries and find the simplest, most cost-effective solution for you.

Your Account Manager at BBTM, isn’t just another rep. They are a valuable part of your team and they work for you and for your business.

This means that they get to know you, know your company, and understand how you work and what’s really important to you.

Your Account Manager at BBTM is there to make your life a whole lot easier, so don’t be afraid to call them and ask the unimaginable – it may just be possible! Click here to find out about opening an account.

Flights, Hotels, Rail, Car Hire

All these elements of travel seem pretty standard. We’re not about to dress them up and make them sound fancy. Of course we offer them all but there’s nothing standard about the way we offer them. We’re fortunate to have such immense experience within the BBTM team (have we mentioned this once or twice before? Apologies, we’re just very, very proud of it!) and it is the relationships that our team at BBTM have developed over many years with suppliers that means you get the very best solution from the very best people.

Travel Policy Monitoring & Management reports

Policies and reports are critical in this day and age and if done properly will help to keep you several steps ahead both in business and financial terms. Most companies offer reports and travel policies and we’re one of them. If you know what you want and how you want it, that’s great, just let us know and we’ll provide it when you want it.

Conversely, if you need a bit of help, just ask us and we will sit down with you and help to work it through with you. We have a fair amount of experience in these matters and our team will help to create a Travel Policy and useful Management Reports that are tailor-made to fit your needs. We don’t send irrelevant monthly downloads. At BBTM, we’re here to help.

Eurostar & Continental Rail reservations

From local routes to global rail networks BBTM consultants will tailor your travel itinerary to maximise your journey efficiency. We can do this at the click of a mouse, or maybe two. Simple.

Ferry and Eurotunnel reservations

We have the technology to circumnavigate the many options available to ensure that a business trip by ferry is as straightforward as it is via the Eurotunnel. Leave your requests at our door and we will do the rest for you.

Chauffeur Car Service

When time is critical and you need a little more of it, there’s nothing like having someone else to take the wheel for you. We only work with reliable firms. The chauffeurs we use appreciate you may not be in the mood to talk through last night’s football results or discuss the price of fish – although they may well have a view on such issues. They will however, turn up on time, take their lead from you and ensure you have a comfortable journey in a premium car to start or end your trip – or indeed ferry you from location to location if required.

Airport Parking and ground transportation

Once we have organised your trip itinerary, we’ll do all the other bits that make a difference. It’s all in the detail and one less thing for you to worry about. Our aim is to ensure that all you have to think about is the trip – we’ll have everything else covered.

Specialist Group Travel Department

Whether it’s a trade mission, a convention, a team building trip or other, we do it all at BBTM HQ. It may mean a few more passenger details and specific requirements but our knowledgeable team will guide you through to your destination with ease. You’ll just need to make sure everyone turns up on time. Or, we could even do that for you by booking your taxis to the airport from home or booking an airport hotel with an alarm call – anything is possible!

SPECIALIST MEETINGS & INCENTIVES

If you want to reward your team with an incentive trip to remember or wow a group of clients at a far flung destination, our specialist meetings and incentives unit knows just how to turn it up a notch. Let your mind run riot with the combination of possibilities and we will make it simple, hassle free and more importantly, possible!

TRAVEL INSURANCE

Many companies have travel insurance for their employees, so it’s worth checking if that’s the case before you travel. Don’t panic if not, as we can very easily organise that for you too.

VISA MANAGEMENT

A new country, a new client, a new trip? Our contacts are on standby to ensure you have the right information at the time of booking.

FOREIGN CURRENCY

A little known fact, but one worth knowing is that here at BBTM, we can organise any denomination of up to £10,000 in one transaction at very short notice (this should cover most overnight trips). Our rates are extremely competitive on the high street and many larger providers cannot beat ours – call us for our latest rates on 01892 506416

EMERGENCY CONTACT SERVICE

In an ideal world, most people like to think and hope that everything will run smoothly for their trip. 99% of the time it does, without bother. However, some things are beyond our control, for example the appearance of a rogue volcanic dust cloud when you’re on your way home from a gruelling, month-long, overseas mission and your plane is delayed – who are you going to call..? Well, if you made the booking online there won’t be anyone at the end of a phone who can help you out. But, if you’ve booked through BBTM, the more useful option in that situation is a quick call to our Emergency Contact Service who will get you out of your current scrape, with very little bother. You know where we are…

phoneIn addition to the detailed itinerary we will supply as standard prior to your departure you can also use your Android or Iphone device to keep track of your trip with real-time reservation details together with helpful destination information including weather, dialing codes, event guides, currency exchange rates and more. You can personalize the information you need to exactly how you like it.
The trip tracking tool gives you access to your own self-service online check-in facility offering you control of your booking whilst on the move.

You can also keep a log of all your past, current and future trip details in one place to refer back to whenever you need.

Sharing trip details with colleagues, family or friends could not be easier. Simply download your trip details into your diary management system. Click here to contact us for an appointment to show you how.

Our online booking tool enables you to plan and book your own itinerary on the move on Android or iphone whilst having the assurance that you are also operating within your company’s corporate travel policy. Choose your flight, your hotel, your rail preferences your way. Click here to contact us for an appointment to show you how.

By choosing the online booking tool, you instantly save on transaction fees by taking the trip into your own hands. Although, rest assured, our agents are never far away should you need a helping hand.

Working within your travel policy, BBTM’s online reporting tool is browser-based and allows you access to all of your company’s booking information. Any offline transactions can also easily be reflected in the reporting tool by simply importing your PNR data (Passenger Name Record).

The reporting tool can provide you with any combination of information and data to analyse travel costs, improve profitability and encourage compliance to your company’s travel policy. There’s a great deal more to explain so if it’s something you’d like to find out more about Click here to chat about it further and we’ll reveal all.

If it’s cost control that needs addressing, we’ve got that covered too – although this will take a bit of time for us to go through it in detail with you. Click here and we’ll get the conversation started.

Quality is a term much bandied about by companies about their offering, frequently with very little supporting material. However, we are confident in using this word here at BBTM and feel it is the very essence of what we offer. This goes for our people, our products and our services.

Not only do we have a large number of awards to our name but we have also been through a self-imposed and rigorous journey of quality management throughout our entire organisation.

Click here to arrange an appointment and discuss your business travel requirements.

As a business, we take the world around us seriously. We have a global outlook, taking in the bigger picture but acting on what’s closest to us. At Baldwins Travel Group, charities are extremely important to us. Whilst we have chosen to work with two significant local charities, we would like to help as many as possible. If you are from a registered charity, please contact us on 01892 506410 and quote Charity Travel Initiative to discuss the options available to you for business travel through BBTM.

Many of the clients we provide travel services for are based throughout the UK, Europe and further afield, however, as our corporate head office is located in Kent, Baldwins Travel Group have chosen to support the invaluable work of two local charities.

In particular, we have selected The Hospice in The Weald and Kent and Sussex Air Ambulance as our two nominated charities of the year. Both have significance to many of the employees at Baldwins Travel Group and we feel they deserve special recognition for the invaluable services they provide.

We will be supporting two charities in a variety of ways throughout the year from collection boxes in each of our 8 branches alongside awareness campaigns and organised events. We would like to encourage you to support them together with us. Please do look at the valuable work they continue to undertake.

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For more details on Hospice in the Weald click here

Our 2nd charity will be unveiled shortly…

View the latest edition of ‘Travel Case’ – our monthly business newsletter here.

1st Floor, 25/27 Grosvenor Road
Tunbridge Wells
Kent
TN1 2AJ
Tel: 01892 515900
Opening Hours: 9am – 5.30pm (Mon – Fri)

An out of hours contact number will be provided to all Business Travel Customers

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Click here to email us : bt@baldwins-travel.co.uk